FEE & BILLING Policy
We rely on fixed fees reflecting the scope of the work, the complexity of the deliverables, and the length of the engagement. We invoice 50% of the projected fee upon acceptance of the engagement, with the remainder invoiced at the conclusion of the engagement. For projects taking place over an extended period, we invoice at agreed-upon milestones.
Third-party resources contracted by us are invoiced by us unless other arrangements are made in advance.
Routine business expenses incurred on your behalf are passed through to you at cost.
When travel is necessary to complete an engagement, we book direct flights with coach airfares using advance purchase discounts on standard commercial airlines whenever possible. We book standard room rates in business hotels. For cross-country and international travel, we book business-class airfares. Should the client’s schedule require re-ticketing, change fees will be the client’s responsibility.
Whenever possible, we split travel costs with multiple clients. We do not bill more than one client for the same travel expenses.
We recognize that from time to time circumstances may prompt a client to reschedule. However, when there is insufficient notice, client may be assessed a cancellation fee.
Payment is due within 15 days of receipt and is payable in U.S. currency. We recognize that many clients employ a longer Accounts Payable processing period, but we respectfully emphasize that as a small business, we rely on prompt payment of invoices to manage our business expenses and overhead. Late payments may be assessed interest.
If a client wishes to disengage prior to completion, the project will be invoiced on a quantum meruit basis.
